Your data and privacy matters to us.

Privacy is important, so to make sure we're taking the right precautions to keep your information safe. This guide covers all the measures of privacy and data security that AJEX has in place.

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AJ for Logistics Services including its subsidiaries (“AJEX”) is committed for protecting and respecting your privacy in accordance with AJEX Privacy Policy (the “Privacy Policy”).

This Privacy Policy sets out how AJEX collects, uses, processes, shares, protects and retains personal data about you, and the choices you have about your personal data, in conformance with the Privacy Policy in connection with the Services to be provided by AJEX in the Territories.

“Personal data” means any information of any type, irrespective of the type of medium involved, including sound and image, relating to an identified or identifiable natural person (“Data Subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an indication number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

“Territories” means the United Arab Emirates, the Kingdom of Saudi Arabia, the Kingdom of Bahrain or any other country where the AJEX is providing services.

Scope of the Privacy Policy

This Privacy Policy applies to AJEX’ provision of courier services, which we here collectively call the Services. The Privacy Policy applies to information we collect:

  • On this website.
  • In email, text, and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this website, which provide dedicated non-browser-based interaction between you and this website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.

We may periodically update this Privacy Policy by posting a new version on www.aj-ex.com/privacy. If we make any material changes, we will notify you by posting a notice in the website prior to the change becoming effective. Your continued use of the Services after the effective date will be subject to the new Privacy Policy.

All AJEX Services are governed by this Privacy Policy and by using or accessing a Service you give consent to the processing, use and disclosure of your data. Please do not use the Services if you do not agree to this Privacy Policy.

AJEX reserves the right to modify this Privacy Policy. Your continued use of Services will signify your acceptance of the changes to this Privacy Policy.

Collection of personal data

AJEX collects personal data from you only where necessary for the fulfilment of the reasonable, legitimate and proper business purposes of AJEX. All collection of personal data is carried out in a fair and lawful manner.

AJEX collects personal data:

  • that you have voluntarily provided to AJEX or its agents;
  • from your use or supply of Services and/or products provided by or to AJEX or its agents;
  • from your use of AJEX’s websites/applications;
  • where you are the recipient of a shipment delivered by AJEX or its agents;
  • when you apply for a job with AJEX; and/or
  • when you access AJEX’s premises.

This personal data enables AJEX to provide you with the Services or products that you require, to source supply of Services and/or products from you, to process your job application or to proceed with the purposes for which such personal data is collected, or if it is able to, there may be delays in the provision, sourcing or processing thereof, for which AJEX shall not be held liable nor responsible for.

Use of personal data

AJEX collects, uses, processes and retains personal data for its legitimate functions:

  • effecting delivery of shipments locally or abroad;
  • providing, monitoring and improving AJEX’s Services including courier, warehousing, transportation, logistics and other value added services;
  • managing and administering your account(s) with AJEX;
  • advertising products and services provided by AJEX including courier, warehousing, transportation, and logistics services and other services which are ancillary to the aforesaid core products and business of AJEX including insurance services of AJEX’s business partners;
  • advertising products and services for environmental conservation and charitable purposes;
  • sourcing of supply of services and/or products to AJEX;
  • staff recruitment; and
  • such other purposes as may be required for the running of AJEX’s services and businesses or by applicable laws or regulations, including the communication of the same to customs authorities.

AJEX follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in AJEX’ possession.

AJEX undertakes to protect the Personal Data and to not use it for other than the disclosed purposes.

Direct marketing

Any use of your personal data by AJEX for direct marketing or any directly related purposes would be in accordance with the Privacy Policy. AJEX will only use your personal data for direct marketing of the products and services of AJEX and our business partners after we have obtained your consent and you have the right to withdraw such consent at any time.

Disclosure of personal data

AJEX may disclose the personal data collected to AJEX subsidiaries and/or group of companies and to AJEX’s business associates that provide courier, freight forwarding, warehousing, transportation, logistics and related Services who are involved in the fulfillment of your requests or the Services contracted for.

AJEX may also disclose your personal data with third parties who assist AJEX with its internal functions, such as invoicing and the mailing of account statements, credit reference check, transportation services and information technology services. These third parties are bound to abide by AJEX’s practices and policies relating to the usage, processing and retention of your personal data. Your personal data is only accessible by our own personnel or the personnel of the third parties listed above for the purposes specified above. Our own personnel and the personnel of the third parties will be instructed to observe confidentiality and the terms of this Privacy Policy when accessing your personal data.

Other than in the instances stated herein and for any other legitimate and proper purposes, AJEX will not share, sell, rent, trade and/or disclose your personal data to any other third party unless your consent has been obtained.

AJEX may use third parties to collect and process personal data on behalf of AJEX and according to AJEX instructions. AJEX is not liable for the acts and omissions of these third parties, except as provided by mandatory/applicable law.

AJEX may also disclose your personal data to third parties when AJEX has a reason to believe that a disclosure is necessary to address potential or actual injury or interference with AJEX’ rights, property, operations, users or others who may be harmed or may suffer loss or damage, or AJEX believes that such disclosure is necessary to protect AJEX rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on AJEX. To the extent permitted by applicable law, AJEX will make reasonable efforts to notify you of such disclosure through AJEX website or in another reasonable manner.

Transfer of personal data outside the Territories

If necessary, AJEX may transfer your personal data to places outside the Territories for carrying out the purposes, or the directly related purposes specified above, for which the personal data was collected, or for storage or processing in relation thereto. All the transfer of such personal data will be carried out in compliance with the requirements of the applicable laws and the Privacy Policy. By submitting your personal data, you agree to this transfer, storing or processing. AJEX will take reasonable and practicable steps to ensure that your personal data is treated securely and in accordance with the applicable laws and the Privacy Policy.

Retention of personal data and correctness

AJEX retains the collected data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. Thereafter AJEX deletes all data in its possession within a reasonable timeframe. AJEX does not verify the correctness of personal data.

Please note that some data may be further retained, if necessary, to resolve disputes, enforce AJEX Terms of Use, and comply with technical and legal requirements and constraints related to the security, integrity and operation of Services.

Third Party Terms and Conditions

Please note that your use of the Services may be subject to certain third-party terms and conditions and AJEX is not liable for any such third-party terms and conditions and their use of your personal data.

AJEX may disclose your personal data to third parties in connection with a corporate merger, consolidation, restructuring, the sale of substantially all AJEX stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process provided, however, that this Privacy Policy shall continue to govern such personal data.

AJEX follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in AJEX’ possession.

Protection and storage of personal data

AJEX has also implemented reasonable and practical security measures designed to protect against loss, misuse and/or alteration of your personal data under its control. AJEX may store and/or transfer your personal data to its subsidiaries, affiliates and partners in and outside the Territories in accordance with mandatory legislation and this Privacy Policy.

Use of Cookies

We use cookies, or pieces of code that record your preferences, on our website, but we will ask for your consent to their use when you first visit us. When you browse any AJEX’s or AJEX group’s website, cookies will be stored in your computer's hard drive and will be used in accordance with your consent. You have a choice not to accept the cookies, but if you do, certain functionalities (e.g. banner redirection) may not be available.

Accuracy of personal data

AJEX shall take reasonable steps to keep your personal data as accurate, complete, and up to date as is necessary for the purposes for which it is to be used. Personal data that is used on an ongoing basis, including information that is disclosed to third parties, will generally be kept accurate and up to date. Where you inform us of personal data which is inaccurate, incomplete, misleading or not up-to-date, we will update it in compliance with the applicable laws and Privacy Policy, subject always to AJEX’s other statutory rights and obligations.

Access to information and contact

Under and in accordance with this Privacy Policy, you have the right to seek access to and correction of your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Such rights may be exercised by you at any time. If you wish to exercise such rights, or if you have any question regarding your personal data or this Privacy Policy, please contact us at Toll-Free: 8004404000.

AJEX makes good faith efforts to enable you to review, update or correct your personal data in AJEX’s possession. AJEX will need sufficient information from you to establish your identity and to verify your access request, and to assist us in handling your request. AJEX reserves the right to charge you a reasonable fee for complying with a data access request as permitted by applicable laws.

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia.

AJEX offers a wide range of services
for domestic and international markets.

Express Services

Express Services

Our online results give you real-time, detailed progress on the status of your shipment

Express Services

Express Services

Our online results give you real-time, detailed progress on the status of your shipment

Express Services

Express Services

Our online results give you real-time, detailed progress on the status of your shipment

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